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Shipping Policy

We offer Worldwide Free Shipping on all orders above $25

Standard Shipping:

US: 1-2 Weeks
UK: 1-2 Weeks
International: 2-4 Weeks

Priority Express Shipping:

US & UK: 6-10 Business Days
Shipping Fee - $6

Please note that shipping time could vary depending upon the destination/country.

If the item/size is not available in US/UK Warehouse it would be shipped from China using USPS, UPS or China Registered Post, and estimated delivery time is 10-35 business days.

The delivery time mentioned above does not include order processing time that usually varies from 1 to 3 days.

Different items have their own processing time, which is what we cannot control. But what we can do is try the best to let you receive your items as soon as possible.

We send the tracking number as soon as it is available. Arrival time is 1 - 2 Weeks. An order can, however, take anywhere between 1 - 4 weeks, but is mainly dependent on your location.

Please allow an extra 10 business days during the busy Christmas period. We appreciate your patience.

If your order takes longer than 30 business days to arrive please contact us and we will resolve the issue for you. In the unlikely event that your order does not arrive within 31 days of dispatch, you will be entitled to a full refund for the non-received items.
During peak holiday seasons, this refund period is extended to 30 working days. You may also be allowed to keep your purchase at no extra cost, at the discretion of the store manager.

shipping process

Do you provide tracking information?
Yes, you will receive an email once your order ships which contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Approximate shipping times (Does not include weekends/public holidays)
USA & UK - 1 to 2 Weeks
Rest of the World - 2 to 4 Weeks

Exceptions apply as follows:
Delayed delivery - in rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30-60 days.
This may especially be true during the busier holiday seasons at the year's end.

Processing Time VS Shipping Time
Please note that processing time (1-3 business days) is different from shipping time and should be added to the total time of delivery. Orders generally take 1-3 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, your package will then be picked up by our shipping company for dispatch.

Canceling An Order
Once an order is placed, we will not be able to cancel or change the shipping address as your order might have already processed.

Unclaimed Orders
We are not responsible for any packages returned to us as refused, unclaimed, undelivered, or because of an incorrect or insufficient address.

Customs / Duty Fees
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note those are on rare occasions, customs agents may delay delivery of some packages.

Separate Packages
In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on back order
- Weight restrictions for regular shipping imposed by the logistics partner/post office
- Different designers/warehouse location (we work with multiple warehouses to bring you the best selection at affordable prices).

We Ship to Following Countries only -

Hong Kong
New Zealand
United Kingdom
The United States of America (USA)

If your country is not listed then please contact us on support@petsgonuts.com and we will check with our logistics team if we will be able to ship your product to your country or not.

* Packages can be shipped to mainland France with zip codes that start with 01 to 95. However, packages cannot currently be shipped to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.

** Packages can be shipped to mainland UK as well as the Channel Islands and the Isle of Man.

*** Packages can be shipped to all states, territories and military addresses within the United States.

Thank You!