REPLACEMENT POLICY
In case you find any problems, damages or defects in the products you can simply return the product to us within 7 days of receiving the product. On Successful processing of returned Item(s), we will either replace the product or refund the entire amount.

petsGOnuts.com does not allow returns on the following -
•    Perishable / Food items that are opened and/or used
•    Diapers, Sanitation or Hygiene related products, deodorants will not be returnable unless containing a manufacturing defect that can be proved
•    Any Used Apparel / Merchandise
•    If the product doesn’t bear its original packaging
•    If the product is soiled, dirty, washed, refurbished or used for a prolonged period
•    If the product is torn, damaged or possesses any signs of strains

The buyer needs to send the return on the following address -

petsGOnuts.com
603/A, Garden Court CHS,
Temba Hospital Road, Near Maxus Mall,
Bhayander West - 401101. Thane District
Mobile: 8169740664
Email: support@petsgonuts.com, petsgonuts@gmail.com

Refund of return shipping charges (only if a wrong product is sent by us) (Charges paid by the buyer for returning the products to us) will be limited to Rs 100 or 10% of product cost, whichever is lower. The refund for shipping charges will be in the form of Gift voucher/coupon.

Please note that the product should be unused with all original tags intact and should be sent back in original packaging

CHOICE OF COUPON CODE
In some case depending on feasibility we may give you the choice of a coupon. The coupon in the form of an alpha-numeric code along with all other mandatory details will be mailed to your registered email address within 4-5 working days. Before generating a coupon code and finalising the settlement, the value of the coupon will be communicated to you over the phone or email. You can redeem the coupon on your next purchase or any time within the said time frame.  

HOW TO REDEEM A COUPON ON PETSGONUTS.COM  
At the time of placing a new order, you need to insert the alpha-numeric code at checkout. From your total value of the new order, the value of the coupon will get deducted. For example if you have a coupon code which has a value of Rs. 250/- and total value of your new order is Rs. 1000/- then after inserting the code the total value would come down to Rs. 750/-

COMMUNICATION
To replace your order you can call our customer care helpline number on +91-8169740664 or send us an email to support@petsGOnuts.com within 2 working days from receipt of the order. Please note no replacement requests can be processed after 7 working days.