Frequently Asked Questions
How do I check the status of my order?
You can track the status of your order in real-time by entering your order information on the Order Status page.
After an order has been placed, it is immediately sent to our fulfillment center where we will confirm and ship your items as soon as possible.
How long does delivery take?
For any item shipped from our warehouse in the USA, it only needs 1-2 weeks to arrive (Standard Shipping). Please allow 2-4 weeks (average) for some items to arrive since it's shipped from outside the USA.
If your order hasn’t arrived in the estimated delivery times.
Do you deliver products internationally?
PetsGONuts.com ships products worldwide every day. Shipping is available for most countries around the world.
What is the default currency of your website?
This store's default currency is US dollar (USD). This means that all your transaction will be processed in USD and this is the currency you will see in our checkout.
I've placed an order with multiple items; can I combine them into one package?
Since we have several different warehouses worldwide, not all items are stored in one place. When you order multiple items at a time, each item will be shipped out separately as everything is auto fulfilled. So you will probably receive one item before the next. Don't panic if you don't receive all of your items at once; you will get it soon.
I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?
If this happens to you, contact us here as soon as possible, and we might be able to take care of it. However, we can't guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won't be able to stop it. Please contact us anyway, as we still care and we'll try to help in any case. We know how frustrating it can be to pay for something you can't use.
What if my package is stolen?
If your package was successfully delivered and then stolen from your porch, you have a couple of options.
- For USPS deliveries, you can file a mail theft complaint with the U.S. Postal Inspection Service. USPS will start your claims process.
- If your package came through another carrier, contact the sender of the package to initiate a trace process with UPS or FedEx. The sender will then follow up with you on the progress of your shipment.
- Reach out to your local police department to notify them of the theft.
How secure is my personal information?
PetsGONuts.com adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used in the Internet for processing payments safely.
Your credit card information is only available to PayPal in order to complete the requested transaction and is not subsequently stored.